Website Technical Issues & Browser Support

Website Technical Issues & Browser Support

Website Technical Issues & Browser Support

This article explains basic browser support for the Pride Clothing Co. (PCC) website and what to do if you run into technical issues or checkout errors.

Supported Browsers

Our store is hosted on Shopify, which is designed to work with most current, modern web browsers. For the best experience, we recommend using the latest version of a mainstream browser such as Chrome, Safari, Firefox, or Microsoft Edge.

Older or unsupported browsers (such as Internet Explorer) may not display all site features correctly.

Common Troubleshooting Steps

If you experience display issues, errors, or pages not loading correctly, try:

  1. Refreshing the page.
  2. Closing and reopening your browser.
  3. Trying a different browser or device.
  4. Clearing your browser cache and cookies.
  5. Turn off incognito or privacy modes, if applicable.
  6. Disabling VPN or Private Relay, if applicable.

Payment & Checkout Issues

If your payment is declined or checkout fails:
  1. First, check with your bank or card issuer to confirm there are no fraud holds or issues with your payment method.
  2. Verify that your billing details match what your bank has on file.

If your bank confirms everything is fine and the issue continues, please contact us with details about the error and what you were trying to do.

 

When to Contact PCC

If you continue to experience problems after basic troubleshooting and checking with your bank, please reach out to our support team.

Providing screenshots and a description of the device, browser, and any error messages will help us investigate.

Frequently Asked Questions

Which browsers work best with your site?
Any current version of a major browser such as Chrome, Safari, Firefox, or Microsoft Edge should work well.
Checkout failed but my bank says everything is fine. What now?
Try another browser or device, and make sure your billing information is correct. If the problem continues, contact us with details and any error messages so we can help.
The site looks strange or won’t load. What should I do?
First refresh the page, then try clearing your cache or using another browser or device. If issues remain, reach out to our support team with screenshots and details.

 


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