Accessibility & Inclusive Shopping Support
Accessibility & Inclusive Shopping Support
Pride Clothing Co. (PCC) is committed to providing an inclusive and accessible shopping experience for all customers.
Our Accessibility Commitment
We are working toward improving accessibility in alignment with modern web accessibility standards (such as WCAG 2.1 AA) and we welcome feedback from our community.
Our goal is to make our site and services comfortable and usable for as many people as possible.
How We Can Help
If you have difficulty using our website or completing a purchase, our team can assist with:
- Helping you navigate the site and find products.
- Describing products for visually impaired customers.
- Providing sizing guidance over phone or email.
- Assisting you with placing an order online
For your security, we do not ask for or accept full credit card details over the phone, email, chat, or social media.
In some cases, we may offer a "Shop With Me" virtual session to screen share, walk through the website, and help you complete your order online in a way that keeps your payment information secure.
How to Contact Us About Accessibility
If you encounter an accessibility issue or need extra support, please contact us using:
- Email: hello@prideclothingco.com
- Contact form: available on our website.
- Phone: +1-859-838-1717
- 711 Relay Services
If possible, please include a brief description of the issue, the page or feature you were using, and the device or browser you are on. This helps us troubleshoot and improve our site.
Frequently Asked Questions
Can you help me place an order if I can’t use the website easily?
Yes. Our team can walk you through the process, help you find items, and support you in placing an order online while keeping your payment information secure.
How do I report an accessibility problem on the site?
Please email hello@prideclothingco.com or use our contact form with details about what you were trying to do and what went wrong. We appreciate your feedback.
Can you give me detailed sizing or product descriptions over the phone or email?
Yes. We are happy to help describe products and provide sizing guidance to help you find items that work for you.
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