Be Kind and Respect Policy

Be Kind and Respect Policy

Be Kind and Respect Policy

At Pride Clothing Co. (PCC), we believe everyone deserves to be treated with dignity and respect. This includes our customers, our team members, partners, and the broader community.

This help article explains our expectations for respectful behavior, what we consider unacceptable, and the steps we may take when those expectations are not met.

Our Commitment to a Safe, Inclusive Community

Pride Clothing Co. was founded to celebrate pride, authenticity, and community. We welcome customers from all backgrounds and identities and are committed to creating a space that is safe, affirming, and respectful.

To support that mission, we have a zero-tolerance policy for abusive, hateful, threatening, or intimidating behavior in any interaction with PCC, whether online or offline.

Info
By using our website, contacting our support team, engaging with our programs, or placing an order, you agree to treat our team and community with respect. If you are unable or unwilling to do so, we reserve the right to refuse service.

What We Consider Abusive or Inappropriate Behavior

The following types of behavior are not tolerated in any interaction with PCC, including but not limited to emails, chats, phone calls, contact forms, reviews, and messages related to orders or programs:

  • Abusive or harassing language toward our team or other customers
  • Hateful or discriminatory remarks, including slurs or demeaning statements targeting any protected group (such as race, ethnicity, religion, sexual orientation, gender identity, disability, etc.), or any individual for any reason
  • Threats of harm, violence, or intimidation of any kind
  • Sexually explicit, vulgar, or inappropriate content directed at staff or other customers
  • Bullying, stalking, or intimidation, including repeated unwanted contact
  • Sharing or attempting to share private personal information (doxxing) about staff or other customers
  • Any behavior that creates a hostile, unsafe, or intimidating environment for our team or community

This policy applies whether the behavior is directed at one individual, a group, or PCC as a whole.

Our Right to Refuse Current and Future Service

If we determine that a customer has engaged in abusive, hateful, threatening, or otherwise inappropriate behavior, we may, at our sole discretion:

  • Immediately end the conversation (chat, email, or phone call)
  • Block or limit communication through certain channels
  • Cancel current orders and/or refuse future orders
  • Remove or block access to accounts, programs, or promotions (including rewards and partner programs)

AlertWe reserve the right to refuse service to any individual who engages in abusive, hateful, or threatening behavior, even if they have previously ordered from us or participated in our programs.

Threats and Law Enforcement

We take all threats seriously, including threats of violence, self-harm toward others, or harm to our staff, customers, or property.

In cases involving credible threats or behavior that we believe may be illegal, we may:

  • Preserve records of communications (emails, chat logs, call notes and recordings, etc.)
  • Report the incident to law enforcement or other appropriate authorities
  • Cooperate with investigations as required by law


WarningIf you make a threat of harm or engage in behavior that appears to be criminal, we may report it without additional notice to you.

Our Promise to You

Being firm about boundaries doesn’t mean we’re not here to help. We are committed to:

  • Treating you with respect, courtesy, and empathy
  • Listening to your concerns and doing our best to resolve issues fairly
  • Providing clear information about policies, orders, and next steps

We simply ask that you extend the same respect and kindness to our team.

Reporting Concerns

If you experience or witness behavior related to PCC that you believe is abusive, hateful, threatening, or harassing, please let us know so we can review and address it.

You can contact us at:

When reporting, please share as much detail as you feel comfortable providing (dates, times, screenshots, or message content) so we can investigate.

Frequently Asked Questions

What happens if I get upset and use strong or foul language once?
We understand that people can feel frustrated or emotional. Our team may remind you of this policy and ask to keep the conversation respectful and professional so we can resolve the matter.  However, repeated or several abusive language, hate speech, or threats may result in immediate termination of the interaction and refusal of service.

Can my account really be closed or my orders cancelled because of my behavior?
Yes. We reserve the right to cancel current orders, refuse future orders, and close or restrict accounts if a customer engages in abusive, hateful, threatening, or intimidating behavior toward our staff, partners, or community.

Will you always call law enforcement if there is a threat?
We review each situation individually. However, we take all threats seriously and may contact law enforcement or other authorities if we believe there is a risk of harm or if we are legally required to do so.

 




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