This help article explains how to get in touch with Pride Clothing Co. (PCC) for questions, order issues, Pride Points, or general support.
How to Reach Us
You can contact PCC using the following methods:
- Email: hello@prideclothingco.com
- Phone: 1-859-838-1717 (Monday–Friday, 7:00 AM – 9:00 PM Eastern Time).
- Use 711 for Relay Services.
- Contact form: available at https://www.prideclothingco.com/pages/contact
- Support Ticket: click below and open a support ticket.
For program-specific questions (such as the Pride Partner Program), you may also be directed to program-specific contact details listed in those terms.
Response Times
We aim to respond to most customer inquiries within 1–2 business days. During particularly busy periods, we still strive to maintain this response time, but please understand there may occasionally be slight delays.
Notice of Call Recording
If you contact us by phone, your call may be recorded or monitored. Should you wish to not have your call recorded, please let our customer care member know. We utilize your call recording for the following purposes such as:
- Quality Assurance and Monitoring
- Agent performance and feedback
- Verify accuracy of details and events
- To improve the customer experience.
Call recordings are the property of PCC and will not be provided to customers.
Privacy Requests
We do not sell your data. To view our privacy policy, please visit
www.prideclothingco.com/privacy for information about how we use your data. If you'd like to raise a privacy request such as removal request, please open a ticket below and select the "Privacy" department.