Order Problems: Damaged, Defective, or Wrong Item
This article explains what to do if your Pride Clothing Co. (PCC) order arrives damaged, defective, or incorrect. If something isn’t right, we’re sorry – and we’ll do our best to make it right.
Please contact us about damage, defects, or wrong items within the same timeframe as our standard return window: within 14 calendar days of delivery.
Reaching out quickly helps us investigate with our fulfillment partners and shipping carriers.
To help us speed up review and any claims, please include the following when you contact us:
- Your full name and order number.
- A brief description of the issue (damaged item, defect, wrong size, wrong design, etc.).
- Clear photos, if possible, including:
- The product showing the damage or defect.
- The shipping package.
- The shipping label.
Photos are not required in every case, but they are strongly recommended and may significantly speed up your resolution.
Replacements vs. Refunds
In most cases for damaged, defective, or incorrect items, PCC will generally issue a replacement for the impacted item(s) once the issue is verified.
In certain situations, a refund or store credit may be offered instead, at PCC’s sole discretion.
Do I Need to Return the Damaged Item?
Whether you need to send an item back is determined on a case-by-case basis. In some situations, you may be asked to return the item so we can inspect it or file a claim; in other cases, you may be allowed to keep, gift, or donate the item.
We will clearly let you know if a return shipment is required and provide instructions if needed.
Frequently Asked Questions
Please report damaged, defective, or incorrect items within 14 calendar days of delivery so we can review and assist you.
Our goal is usually to replace the impacted item. In some cases, a refund or store credit may be offered instead, depending on the situation.
Photos are not always required, but they are highly recommended. Clear photos of the item, package, and label help us verify the issue quickly and support any claims with our partners.
Sometimes yes, sometimes no. PCC will determine this at our sole discretion, and our care team will let you know if a return is required or if you may keep, gift, or donate the item.
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